Refund Policy – Medzuro

1. Advance Payment Refunds

If a patient has made an advance payment for a planned surgery or treatment, and after medical evaluation (including required diagnostics or PET scans), our doctors conclude that surgery or treatment cannot proceed, the remaining balance will be refunded after deducting any actual costs incurred (such as medical workup, reports, or logistics).

Refunds will be processed within 21 working days, and will only be returned to the original source of payment.

2. Non-Refundable Services

The following services are strictly non-refundable, under all conditions:

• Online doctor consultations
• Administrative processing
• Visa assistance, medical letters, accommodation booking
• Interpretation and documentation services

3. No Refund After Treatment Begins

Once a surgery or treatment has started, no refund will be processed, regardless of the outcome, duration, or any medical development. This includes partial, ongoing, or discontinued therapies.

4. Official Payment Instructions

Medzuro does not operate through any third-party agents or intermediaries. Please ensure the following when making payments:

• Payments must be made directly to Medzuro’s official bank accounts:
  • In India: India Medzuro Wellness Private Limited
  • In Fiji: Medzuro Wellness PTE Limited
• Always check and confirm the beneficiary name before completing any bank transaction.
• If paying in cash at any Medzuro office globally, always collect an official receipt immediately.

Medzuro will not be responsible for any payments made to unauthorized individuals, agents, or third parties claiming to represent us.

5. Terms and Conditions

• All refund requests must be submitted in writing to billing@medzuro.com, along with valid documentation.
• Applicable deductions will be made for any actual services availed or operational costs incurred.
• No refund request will be entertained once services have been completed or partially utilized.
• Medzuro reserves the right to reject refund claims that are fraudulent, misrepresented, or incomplete.

6. Legal Jurisdiction

All services offered by Medzuro are rendered in India, and all medical treatments are conducted under the jurisdiction of Indian law. Therefore:

• All disputes arising from payments, refunds, or services will be heard only by:
  • The District Court of Jaipur, Rajasthan
  • The Rajasthan High Court
  • The Hon’ble Supreme Court of India
• Medzuro will not recognize or participate in any legal proceedings initiated in foreign countries.

Simply making a payment or traveling from abroad does not change the place of service delivery, which is India. Hence, only Indian courts are authorized to resolve any disputes.

7. Terms & Conditions

A. Air Tickets & Travel Responsibility

• All patients and their families are strictly requested to book their own flight tickets.
• Medzuro does not handle or provide air ticket booking services.
• Patients must ensure accuracy in flight bookings, travel dates, and connections.
• Medzuro will not be held responsible for any errors in air tickets, including but not limited to:
  • Wrong name or passport number
  • Incorrect travel dates
  • Missing connecting flights
  • Overbooking or last-minute cancellations
• If the patient misses the flight due to reasons such as delay, traffic, miscommunication, or forgotten travel dates, Medzuro will not bear any cost or reschedule expenses.

B. Visa Renewal, Overstay & Communication

• For any visa-related concerns (including visa renewal, extension, or immigration issues), patients must communicate via email only.
• Oral communication or phone requests are not considered official.
• If a patient overstays beyond the visa validity, Medzuro will not be responsible for penalties or fines imposed by immigration authorities.

C. Quotations and Treatment Plans

• All medical quotations provided by Medzuro are preliminary estimates, based on:
  • Symptoms described by the patient or family
  • Medical reports shared before arrival
• These quotations serve as a general financial guideline and are not binding.
• The final cost of treatment will be determined only after complete diagnostic workup upon arrival at our partner hospital.
• Patients cannot raise disputes over any change in the quotation, as it depends on several medical and procedural factors including test results, additional complications, or specialist evaluations.

D. In Case of Patient Death

• In medical science, it is universally accepted that any patient can pass away at any time, especially in critical conditions.
• If a patient unfortunately dies during treatment:
  • The attendant/family will be informed of the cause of death by the medical team.
  • No refund or compensation claim will be entertained under any circumstances, regardless of payment stage or treatment outcome.
  • The cost and responsibility of transferring the deceased’s body (if repatriation is needed) lies entirely with the family.
  • Our Medzuro support team will assist in organizing funeral rites as per the religious customs of the patient, either in India or abroad.
  • All funeral and logistical expenses must be paid by the patient’s family directly.