At Medzuro, we are committed to protecting the privacy and personal information of our patients, users, and partners. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services, whether through our website, mobile applications, or direct consultation.
1. Information We Collect
- Personal Information: Name, age, gender, address, phone number, email, passport or ID details.
- Medical Information: Health history, diagnostic reports, prescriptions, imaging, pathology, and consultation records.
- Travel & Logistics Data: Flight bookings, visa information, accommodation, and local transportation details.
- Payment Information: Bank or card details, billing history, and payment preferences.
- Usage Data: Website usage statistics, IP address, location data, and browser/device information.
2. How We Use Your Information
- Coordinating consultations and treatment with hospitals, doctors, and diagnostic centers.
- Managing travel, accommodation, and related support services.
- Communicating treatment updates, schedules, and follow-up instructions.
- Processing payments, quotations, and invoices.
- Improving our services, digital platforms, and user experience.
3. Data Sharing
Medzuro does not sell or rent your personal data to third parties. However, your information may be shared with:
- Partner hospitals, doctors, and diagnostic labs involved in your treatment planning and care.
- Travel and accommodation providers for logistical coordination.
- Medzuro’s partner hospitals and related doctors in case online consultations or second opinions are required.
- Legal or government bodies if required under applicable law or regulation.
4. Data Security
We use industry-standard administrative, technical, and physical security measures to protect your data from unauthorized access, loss, or misuse. Access to personal and medical data is strictly limited to authorized personnel on a need-to-know basis.
5. Data Retention
We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory obligations.
6. Your Rights
- Access and review the personal data we hold about you.
- Request corrections or updates to your personal data.
- Withdraw consent or request data deletion, subject to medical/legal requirements.
To exercise these rights, you may contact us at: hello@medzuro.com
7. Third-Party Links
Our platforms may include links to external websites. Medzuro is not responsible for the privacy practices of such third-party sites. We recommend reviewing their privacy policies separately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
